Right of revocation
Consumers have the right to revoke this contract within 14 days without stating any reasons. The revocation period is 14 days starting from the day on which you or a third party named by you, who is not the carrier, have and/or has taken possession of the goods.
In the case of a contract for several goods that are ordered as part of a single order but delivered separately, the fourteen-day revocation period starts from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the final delivery of goods.
To exercise your right of revocation, you must:
ConVest Cases GmbH
Herforder Str. 194-200
Telefon: 05223 49266-0
inform us in writing, by means of an unambiguous declaration (for example, by post, by fax or by email) of your decision to revoke the contract concluded by you with ConVest Cases.
It is up to you whether you wish to use the revocation form we have prepared (link to PDF).
After the receipt of your revocation, we will send you a confirmation immediately (for example, by email).
The revocation period shall be considered to have been observed if you send us the written declaration on the exercising of your right of revocation before the expiry of the revocation period.
Consequences of revocation
If you revoke this contract, we must refund all the payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your revocation of this contract. We will use the same method of payment to issue you with this refund that you used for the original transaction, unless expressly agreed otherwise with you. We will not charge you any fees in the course of this refund.
As long as we have not received the goods back from you, or until you have provided proof that you have sent the goods back to us, we are able to refuse the refund.
You must return or hand the goods over to us immediately, and in all cases, no later than fourteen days from the day on which you notified us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the fourteen day period.
You must cover the costs of the return of the goods.
In the case of a loss of value of the goods, you only have to pay compensation if the loss of value is due to a handling of the goods which was not necessary for assessing the condition, the properties or the functioning of the goods.
Grounds for exclusion and/or expiry of the right of revocation
Your right of revocation is excluded if the contract which you conclude with ConVest Cases GmbH:
- constitutes a delivery of goods which is not prefabricated and for whose production an individual selection or determination by the consumer is relevant, or which are clearly tailored to your personal needs of the consumer,
- constitutes a delivery of goods which, after delivery, are inseparably mixed with other goods due to their nature
- constitutes a delivery of audio or video recordings or computer software in a sealed package, and this seal was removed after the delivery.
End of the revocation instruction